1. Overview

At ATM – Authentic Taste Maker, operated by Vaibhav Sales, we aim to make sure your order is carefully packed and delivered safely to your provided address.

This Shipping Policy explains our order processing, packaging, dispatch, delivery, tracking, and shipping-related procedures.

2. Order Processing

Orders are processed after successful order confirmation and payment verification, where applicable.

Processing time may vary depending on product availability, order quantity, destination, and other operational factors.

• Orders are carefully checked before dispatch.
• Products are securely packed for transportation.
• Orders are handed over to the applicable delivery partner after processing.

3. Delivery Time

Delivery timelines depend on the delivery location, courier availability, weather conditions, transportation conditions, and other logistical factors.

The estimated delivery time, where available, will be communicated during the ordering or shipping process.

Delivery timelines are estimates and may occasionally be affected by circumstances outside our control.

4. Shipping & Delivery Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is confirmed.

Shipping charges may vary depending on the delivery location, order quantity, package size, weight, and applicable delivery arrangements.

Any promotional free-shipping offer will be subject to the terms and conditions specified with that particular offer.

5. Safe Shipping & Packaging

We take reasonable care to pack our products securely before dispatch. Since our products include edible groundnut oil, appropriate packaging is used to help reduce the possibility of leakage or damage during transportation.

Our team checks the order and packaging before handing it over to the delivery partner.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided through the applicable delivery partner.

Tracking availability and delivery updates depend on the courier or logistics service used for your order.

7. Delayed, Damaged or Leaked Orders

Delayed Delivery

If your order is delayed beyond the expected delivery period, please contact us with your order details. We will assist in checking the delivery status with the relevant shipping partner.

Damaged or Leaked Package

If your order arrives damaged or leaked, please contact us promptly after delivery. We may request photographs or a short video of the package and product to investigate the issue.

Wrong Product

If you receive a product or quantity different from your confirmed order, please contact us with your order details so that we can review and resolve the issue.

8. Shipping Address Changes

Please provide a complete and accurate delivery address when placing your order.

If you need to change your delivery address, contact us as soon as possible after placing the order. Address changes may not be possible once the order has been dispatched.

We are not responsible for delivery issues caused by an incorrect, incomplete, or outdated address provided by the customer.

9. Unsuccessful Delivery

Delivery may be unsuccessful if the recipient is unavailable, the address is incorrect, the delivery location is inaccessible, or the courier is unable to contact the recipient.

In such cases, the delivery partner may attempt delivery again or return the package according to its applicable procedures.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, delivery partners, business practices, or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about shipping, delivery, tracking, damaged packages, or your order, please contact us.