1. Overview

At ATM – Authentic Taste Maker, operated by Vaibhav Sales, we take care to pack and dispatch our products safely. As our products include edible groundnut oil and other food-related products, returns and refunds are subject to the conditions mentioned in this policy.

We encourage customers to inspect their order carefully when it is delivered and contact us promptly if there is any issue with the product or package.

2. Return Eligibility

A return or replacement request may be considered in the following situations:

• The product was damaged during delivery.
• The package arrived leaked or visibly damaged.
• You received a product different from the one you ordered.
• The product is defective or has a verified quality issue.
• The wrong quantity was delivered.

Any return or replacement request must be reported to us as soon as possible after delivery so that we can review the issue.

3. Damaged or Leaked Products

If your order arrives damaged, leaked, or in an unacceptable condition, please contact us promptly after receiving the package.

To help us investigate the issue, please provide:

• Your order number.
• Clear photographs of the outer package.
• Clear photographs of the product and packaging.
• A short video, where appropriate, showing the damage or leakage.

After reviewing the information, we may arrange a replacement or provide another appropriate resolution depending on the circumstances.

4. Wrong Product or Quantity

If you receive an incorrect product, pack size, or quantity compared with your confirmed order, please contact us with your order details.

After verification, we will review the issue and, where applicable, arrange a replacement or other suitable resolution.

5. Non-Returnable Products

For safety and hygiene reasons, the following products may not be eligible for return:

• Opened or used edible oil products.
• Products damaged after delivery due to improper handling.
• Products without the original packaging or identification labels.
• Products returned without prior approval from our team.
• Products where the return request is made outside the applicable return period.

6. Refund Policy

If a refund is approved after reviewing a valid return or order issue, the refund will be processed according to the applicable payment method and refund procedure.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment service provider.

Shipping or delivery charges may not be refundable unless the issue is caused by an error attributable to us or otherwise covered under the applicable policy.

7. Return Shipping

If a return is approved, we will provide instructions regarding the return process and shipping arrangements.

Customers should not send products back to the business address without first contacting our support team and receiving confirmation.

8. Order Cancellation

Cancellation requests should be made as early as possible after placing an order. Once an order has been processed or dispatched, cancellation may no longer be possible.

If cancellation is accepted before dispatch and payment has already been received, the applicable refund will be processed according to our refund procedure.

9. Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions regarding a return, replacement, refund, damaged product, or order issue, please contact our team.